Frequently Asked Questions

The Plisson 1808 online store has been designed to offer a smooth and intuitive shopping experience.

Once you have selected the item you wish to purchase, open its product page to view all the relevant details, including available options and specifications. Choose the desired variant and click on “Add to cart”.

You can then continue browsing or head straight to your cart to review your selection. There, you will find a summary of all the items you have added.

To complete your order, simply sign in to your account or create one if needed. Then enter your delivery information and follow the checkout steps to choose your preferred shipping and payment methods.

After your payment has been successfully processed, you will receive a confirmation email at the address linked to your account.

Should you have any questions at any stage, our Customer Service team remains available to assist you.

For any questions regarding your order, a product, or a return, you can contact our customer service team by email at: cs@plisson1808.com.

We usually respond within the same day, although response times may vary depending on the period.

In all cases, we guarantee a response within a maximum of 3 business days.

No, creating an account is not mandatory to complete a purchase.

However, we recommend setting up an account to enjoy a smoother shopping experience. By doing so, you will be able to track your orders, access your order history, and download your invoices at any time.

Without an account, you will still receive your order confirmation and updates by email, but you will not be able to retrieve your order history or invoices directly from the website afterwards.

Yes. When you subscribe to our newsletter, you will receive a welcome discount code.

Please note that this discount cannot be combined with any other promotional code or ongoing offer. It is also not valid on fragrances.

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• Apple Pay
• Google Pay
• WeChat Pay
• Payment in 2 or 3 installments with Alma (subject to eligibility)
• Payment by check

All transactions made on our website are secure and encrypted.

For payments by check, your order will be processed once the check has been received and successfully cleared. Detailed instructions will be provided during the checkout process.

If you have any questions regarding payment methods, please don't hesitate to contact us. Our team will be happy to assist you.

It is possible to modify or cancel your order, provided that you contact us quickly.

Orders are sent to the workshop every evening and every morning for preparation.

If you would like to make a change, please contact us as soon as possible after your purchase.

We check our emails every morning: any request sent before 10 AM can be taken into account whenever possible. After this deadline, we cannot guarantee that your order can still be modified or canceled.

If you sent an email the previous evening, there is no need to call the next morning: your request will be handled when processing messages.

After this deadline, your order may already be in preparation or shipped and can no longer be modified.

If you did not select a pickup point, one close to your home will automatically be assigned.

If you would like to change the pickup point, please contact us by email before 10 AM on the day following your order. We will then be able to make the change.

⚠️ Once the order has been shipped, it is no longer possible to change the pickup point.

If the parcel is not collected from the selected pickup point, shipping fees may apply.

Once your order has been shipped, you will automatically receive a shipping confirmation email containing a tracking link from the carrier.

If you cannot find this email, please check your spam/junk folder as well as the email address used when placing your order.

If needed, our customer service team remains available to help you track your parcel by phone or email.

To receive your invoice, simply send a request by email to: cs@plisson1808.com.

We will send it to you as soon as possible, within 3 business days.

Please note that we are unable to modify information entered at the time the order was placed.

We accept product returns and exchanges.

For returns, return shipping costs are the responsibility of the customer.

For exchanges, return shipping to a pickup point is free of charge to make the process easier for you. However, the cost of returning the original parcel remains your responsibility.

To arrange a return or exchange, please contact our customer service team to receive instructions and the return address.

⚠️ Products that have been used, even once, cannot be returned for hygiene and safety reasons.

We ship worldwide.

Delivery options and shipping times may vary depending on the destination country and the selected carrier.

Shipping costs and available delivery methods are automatically displayed at checkout after entering your delivery address.

If you have any questions regarding delivery to your country, feel free to contact our customer service team.

Orders are generally shipped within 24 business hours.

For example, an order placed on Monday at 11 PM will be shipped as early as Tuesday.

Please note that most of our shaving items are made to order. Therefore, orders containing shaving products may require additional preparation time before shipment.

Orders placed on Friday, Saturday, or Sunday are shipped on the following Monday.

During busy periods (sales, holidays, special promotions), shipping times may exceptionally extend up to 3 business days.

You can find all available delivery methods and pricing on the dedicated page of our website.

Delivery times are indicated when selecting the shipping method. They begin once your order has been handed over to the carrier and do not include manufacturing or preparation time.

For fast delivery, we recommend DPD Predict (home delivery) or Pickup (pickup point delivery). Chronopost delivery is also available.

Orders placed with these delivery methods are shipped the same day (excluding weekends and public holidays) if placed before 11 AM.

⚠️ During high-demand periods (Christmas, private sales, etc.), pickup points and lockers may become saturated, which can cause slight delays. In such cases, home or workplace delivery remains the most reliable option for fast delivery.

We do not have additional tracking information beyond what is provided through the tracking link sent by email after shipment.

For orders shipped to certain countries, particularly outside the European Union, customs duties, import taxes or customs clearance fees may be charged upon delivery, depending on the regulations in the destination country.

Any such fees are the responsibility of the recipient and are not included in the order total or the shipping fees charged by Plisson.

The amount and payment terms of these fees are determined by the customs authorities and/or the carrier in the destination country. We recommend checking whether any additional fees may apply in your country before placing an order.

If you experience any issue with your Plisson product, we invite you to contact us by email, including your proof of purchase, photos of the item, and a brief description of the care and maintenance provided.

This information will allow our team to assess your request as accurately as possible and guide you towards the most appropriate solution.

We always prioritise repair whenever possible, as part of our commitment to durability and craftsmanship.

If you experience an issue with your product, we kindly ask you to contact us by email, ideally including your proof of purchase (invoice) as well as photos of the item and the issue encountered.

Our workshop will then assess your request to determine whether a repair is possible. If so, we will provide you with an initial estimate. Please note that this quote is indicative only, as a final evaluation can only be made once the product has been received and inspected.

In the event that the cost needs to be adjusted after inspection, we will of course confirm this with you before proceeding.

As we manufacture our own products, we are able to carry out a wide range of repairs. However, depending on the issue, it may sometimes be necessary to replace certain components entirely, which can increase the overall cost.

In all cases, our team remains at your disposal should you have any questions or require assistance.