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Terms of sale

Last updated: 30 April 2026

These general terms and conditions of sale (hereinafter the "General Terms") apply to any purchase made by a natural person (hereinafter the "CUSTOMER") on the website https://www.plisson1808.com (hereinafter the "WEBSITE") from Plisson, SAS registered with the Trade and Companies Register under number 324017748 and under intra-Community VAT number: FR57324017748, having its registered office at 15 rue Pierre et Marie Curie, 22190 Plérin, France, Tel: 0296633450, email: cs@plisson1808.com (hereinafter the "SELLER").

The SELLER is registered under Extended Producer Responsibility (EPR) for household packaging and graphic paper with ADEME under the unique identifier FR328549_01XVTO.

IMPORTANT
Any order placed on the WEBSITE necessarily implies the CUSTOMER's unreserved acceptance of these general terms.

ARTICLE 1. DEFINITIONS

The terms used below have, in these General Terms, the following meaning:

"CUSTOMER": refers to the SELLER's co-contracting party, who warrants that they have the status of consumer as defined by French law and case law. As such, it is expressly agreed that the CUSTOMER acts outside of any usual or commercial activity.

"DELIVERY": refers to the first presentation of the PRODUCTS ordered by the CUSTOMER at the delivery address provided when placing the order.

"PRODUCTS": refers to all products available on the WEBSITE.

"TERRITORY": refers to the World.

ARTICLE 2. PURPOSE

These General Terms govern the sale by the SELLER to its CUSTOMERS of the PRODUCTS.

The CUSTOMER is clearly informed and acknowledges that the WEBSITE is aimed at consumers and that professionals must contact the SELLER's sales department in order to benefit from separate contractual terms.

ARTICLE 3. ACCEPTANCE OF THE GENERAL TERMS

The CUSTOMER undertakes to read these General Terms carefully and to accept them before proceeding to pay for an order of PRODUCTS placed on the WEBSITE.

These General Terms are referenced at the bottom of every page of the WEBSITE by means of a link and must be consulted before placing an order. The CUSTOMER is invited to carefully read, download and print the General Terms and to keep a copy thereof.

The SELLER advises the CUSTOMER to read the General Terms with each new order, the latest version of the said Terms applying to any new order of PRODUCTS.

By clicking on the first button to place the order and then on the second button to confirm the said order, the CUSTOMER acknowledges having read, understood and accepted the General Terms without limitation or condition.

ARTICLE 4. PURCHASE OF PRODUCTS ON THE WEBSITE

To be able to purchase a PRODUCT, the CUSTOMER must be at least 18 years of age and have legal capacity, or, if a minor, be able to demonstrate the consent of their legal representatives.

The CUSTOMER will be asked to provide information allowing them to be identified by completing the form available on the WEBSITE. The sign (*) indicates the mandatory fields that must be completed for the CUSTOMER's order to be processed by the SELLER. The CUSTOMER can check the status of their order on the WEBSITE. Tracking of DELIVERIES can, where applicable, be done using the online tracking tools of certain carriers. The CUSTOMER may also contact the SELLER's sales department at any time by email, at cs@plisson1808.com, in order to obtain information on the status of their order.

The information the CUSTOMER provides to the SELLER when placing an order must be complete, accurate and up to date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, their identity, eligibility and the information provided.

ARTICLE 5. ORDERS

Article 5.1 Characteristics of the products

The SELLER undertakes to present the essential characteristics of the PRODUCTS (on the information sheets available on the WEBSITE) and the mandatory information the CUSTOMER must receive under applicable law.

The CUSTOMER undertakes to read this information carefully before placing an order on the WEBSITE.

Unless expressly stated otherwise on the WEBSITE, all PRODUCTS sold by the SELLER are new and comply with applicable European legislation and with the standards applicable in France.

Article 5.2. Order procedure

Orders for PRODUCTS are placed directly on the WEBSITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER's starting page, the steps may differ slightly).

5.2.1. Selection of PRODUCTS and purchase options

The CUSTOMER must select the PRODUCT(S) of their choice by clicking on the relevant PRODUCT(S) and choosing the desired characteristics and quantities. Once the PRODUCT has been selected, it is placed in the CUSTOMER's cart. The CUSTOMER may then add as many PRODUCTS to their cart as they wish.

5.2.2. Orders

Once the PRODUCTS have been selected and placed in their cart, the CUSTOMER must click on the cart and check that the content of their order is correct. If the CUSTOMER has not already done so, they will then be asked to log in or register.

Once the CUSTOMER has validated the content of the cart and logged in/registered, an automatically completed online form will be displayed to them, summarizing the price, the applicable taxes and, where applicable, the delivery costs.

The CUSTOMER is invited to check the content of their order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the payment method and the price) before validating its content.

The CUSTOMER may then proceed to pay for the PRODUCTS by following the instructions on the WEBSITE and provide all information necessary for billing and DELIVERY of the PRODUCTS. Regarding PRODUCTS for which options are available, these specific references appear once the correct options have been selected. Orders placed must include all information necessary for the proper processing of the order.

The CUSTOMER must also select the chosen delivery method.

5.2.3. Acknowledgement of receipt

Once all the steps described above have been completed, a page appears on the WEBSITE acknowledging receipt of the CUSTOMER's order. A copy of the order acknowledgement is automatically sent to the CUSTOMER by email, provided that the email address provided via the registration form is correct.

The SELLER does not send any order confirmation by post or fax.

5.2.4. Billing

During the order process, the CUSTOMER must enter the information necessary for billing (the sign (*) indicates the mandatory fields that must be completed for the CUSTOMER's order to be processed by the SELLER).

The CUSTOMER must in particular clearly indicate all information relating to DELIVERY, in particular the exact delivery address, as well as any access code to the delivery address.

The CUSTOMER must also specify the chosen payment method.

Neither the order form the CUSTOMER completes online, nor the order acknowledgement the SELLER sends to the CUSTOMER by email, constitutes an invoice. Whatever ordering or payment method is used, the CUSTOMER will receive the original invoice upon DELIVERY of the PRODUCTS, inside the parcel.

5.3. Order date

The order date is the date on which the SELLER acknowledges online receipt of the order. The deadlines indicated on the WEBSITE only start to run from this date.

5.4. Price

For all PRODUCTS, the CUSTOMER will find on the WEBSITE prices displayed in euros, all taxes included, as well as the applicable delivery costs (depending on the weight of the parcel, excluding packaging and gifts, the DELIVERY address, and the chosen carrier or shipping method).

Prices include in particular value added tax (VAT) at the rate in effect on the order date. Any change to the applicable rate may affect the price of the PRODUCTS from the date the new rate takes effect.

The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.

The prices of the SELLER's suppliers are subject to change. As a result, the prices shown on the WEBSITE may change. They may also be changed in the event of special offers or sales.

The prices indicated are valid, except in the event of a gross error. The applicable price is the one shown on the WEBSITE on the date the CUSTOMER places the order.

5.5. Availability of PRODUCTS

The professional undertakes to deliver the PRODUCT on the date or within the timeframe indicated to the CUSTOMER, unless the parties have agreed otherwise.

The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CUSTOMERS may also be informed by the SELLER when a PRODUCT is restocked.

In any event, if unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.

In the event that a PRODUCT is unavailable, the SELLER may, if the parties agree, offer an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER.

If the CUSTOMER decides to cancel their order for unavailable PRODUCTS, they will obtain a refund of all sums paid for the unavailable PRODUCTS no later than thirty (30) days after payment.

ARTICLE 6. RIGHT OF WITHDRAWAL

The terms of the right of withdrawal are set out in the "withdrawal policy," a policy available in Annex 1 hereto and accessible at the bottom of every page of the WEBSITE via a hyperlink.

ARTICLE 7. PAYMENT

7.1. Payment methods

The CUSTOMER may pay for their PRODUCTS online on the WEBSITE using the methods offered by the SELLER.

The CUSTOMER guarantees to the SELLER that they hold all the authorizations required to use the chosen payment method.

The SELLER will take all necessary measures to guarantee the security and confidentiality of the data transmitted online as part of online payment on the WEBSITE.

It is specified in this respect that all payment-related information provided on the WEBSITE is transmitted to the WEBSITE's bank and is not processed on the WEBSITE.

Payment for your purchases on the Website may be made by:

  • Stripe: Payment is managed by the secure solution in the chosen currency.
  • PayPal: Payment is made on the PayPal server. No banking information is transmitted or stored on the plisson1808.com website. PayPal automatically encrypts your confidential data so that no information is transmitted unencrypted over the internet (see www.paypal.com/fr).
  • Bank cheque for France: Made out in Euros and addressed to Vikim Diffusion.

7.2. Payment date

In the case of a single payment by credit card, the CUSTOMER's account will be debited as soon as the order for PRODUCTS is placed on the WEBSITE.

In the case of partial DELIVERY, the total amount will be debited from the CUSTOMER's account at the earliest when the first parcel is shipped. If the CUSTOMER decides to cancel their order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of article 5.5 of these General Terms.

7.3. Late or refused payment

If the bank refuses to debit a card or other payment method, the CUSTOMER must contact the SELLER's Customer Service in order to pay for the order by any other valid payment method.

In the event that, for whatever reason — objection, refusal or otherwise — the transmission of the funds owed by the CUSTOMER proves impossible, the order will be cancelled and the sale automatically terminated.

ARTICLE 8. EVIDENCE AND ARCHIVING

Any contract concluded with the CUSTOMER corresponding to an order for an amount exceeding 120 euros including tax will be archived by the SELLER for a period of ten (10) years in accordance with article L. 213-1 of the Consumer Code.

The SELLER agrees to archive this information in order to ensure transaction tracking and to produce a copy of the contract at the CUSTOMER's request.

In the event of a dispute, the SELLER will have the opportunity to prove that its electronic tracking system is reliable and guarantees the integrity of the transaction.

ARTICLE 9. TRANSFER OF OWNERSHIP

The SELLER remains the owner of the delivered PRODUCTS until they have been paid for in full by the CUSTOMER.

The above provisions do not prevent the transfer to the CUSTOMER, upon receipt by them, or by a third party designated by them other than the carrier, of the risks of loss or damage to the PRODUCTS subject to the retention of title, as well as the risks of damage they may cause.

ARTICLE 10. DELIVERY

The terms of DELIVERY of the PRODUCTS are set out in the "delivery policy" referred to in Annex 2 hereto and accessible at the bottom of every page of the WEBSITE via a hyperlink.

Article L216-1

The professional delivers the goods or provides the service on the date or within the timeframe indicated to the consumer, in accordance with paragraph 3° of article L. 111-1, unless the parties agree otherwise.

For the purposes of this title, delivery of goods means the transfer to the consumer of physical possession of, or control over, the goods. In the case of goods containing digital elements, delivery also includes the supply of these elements within the meaning of article L. 224-25-4.

In the absence of any indication or agreement as to the date of delivery or supply, the professional delivers the goods or provides the service without undue delay and no later than thirty days after conclusion of the contract.

This chapter also applies to the supply of digital content on a physical medium used exclusively for its transport.

ARTICLE 11. PACKAGING

PRODUCTS will be packaged in accordance with applicable transport standards, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS undertake to comply with the same standards when returning PRODUCTS under the conditions set out in Annex 1 – Withdrawal Policy.

ARTICLE 12. WARRANTIES

To the extent provided by law, all warranties are excluded, except for the legal warranties available to consumers, which cannot legally be excluded.

Plisson, whose contact details appear in the introduction to these Terms, guarantees consumers against defects of conformity and hidden defects for products sold on this website, in accordance with the legal warranty of conformity provided for in articles L.217-3 et seq. of the Consumer Code and the warranty against hidden defects, within the meaning of articles 1641 et seq. of the Civil Code.

"The consumer has a period of two years from delivery of the goods to obtain implementation of the legal warranty of conformity in the event a defect of conformity appears. During this period, the consumer is only required to establish the existence of the defect of conformity and not the date on which it appeared.

When the sales contract for the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal warranty applies to that digital content or digital service throughout the intended supply period. During this period, the consumer is only required to establish the existence of the defect of conformity affecting the digital content or digital service and not the date on which it appeared.

The legal warranty of conformity requires the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.

The legal warranty of conformity entitles the consumer to repair or replacement of the goods within thirty days of their request, at no cost and without major inconvenience to them. If the goods are repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the original warranty.

If the consumer requests repair of the goods, but the seller imposes replacement instead, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund in exchange for returning the goods, if:

1° The professional refuses to repair or replace the goods;

2° Repair or replacement of the goods occurs after a period of thirty days;

3° Repair or replacement of the goods causes major inconvenience to the consumer, in particular when the consumer permanently bears the costs of taking back or removing the non-conforming goods, or bears the installation costs of the repaired or replacement goods;

4° The lack of conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a reduction in the price of the goods or to termination of the contract when the defect of conformity is so serious that it justifies immediate price reduction or termination of the contract. In this case, the consumer is not required to first request repair or replacement of the goods.

The consumer is not entitled to termination of the sale if the defect of conformity is minor. Any period during which the goods are unavailable for repair or replacement suspends the warranty that remained to run until delivery of the repaired goods. The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.

A seller who acts in bad faith to obstruct implementation of the legal warranty of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (article L. 241-5 of the Consumer Code).

The consumer also benefits from the legal warranty against hidden defects pursuant to articles 1641 to 1649 of the Civil Code, for a period of two years from discovery of the defect. This warranty entitles the consumer to a price reduction if the goods are kept, or a full refund in exchange for returning the goods."

Implementation of the legal warranty of conformity and hidden defects:

To implement the legal warranty of conformity and hidden defects, you may contact us using the various means listed in the contact section of this website, and in particular by email at cs@plisson1808.com. We will then let you know how to proceed.

Reminder of certain provisions of the Consumer Code relating to the legal warranty of conformity of goods (excluding digital content and services):

- Article L 217-3, paragraphs 1 and 2 of the Consumer Code: "The seller delivers goods that conform to the contract and to the criteria set out in article L. 217-5. They are liable for defects of conformity existing at the time of delivery of the goods within the meaning of article L. 216-1, which appear within a period of two years from that time."

- Article L 217-4 of the Consumer Code: "Goods conform to the contract if they meet, in particular, where applicable, the following criteria:

1° They correspond to the description, type, quantity and quality, in particular as regards functionality, compatibility, interoperability, or any other characteristic provided for in the contract;

2° They are fit for any special purpose sought by the consumer, made known to the seller no later than the time of conclusion of the contract, and which the seller has accepted;

3° They are delivered with all accessories and installation instructions to be provided in accordance with the contract; (…)."

Reminder of certain provisions of the Civil Code relating to the warranty against hidden defects:

- Article 1641 of the Civil Code: "The seller is bound by a warranty on account of hidden defects in the item sold which render it unfit for its intended use, or which so diminish that use that the buyer would not have acquired it, or would have paid a lower price for it, had they known of them."

- Article 1648, first paragraph of the Civil Code: "An action arising from latent defects must be brought by the buyer within two years of discovery of the defect."

"The products we sell, in particular handcrafted items, often have characteristics specific to the natural materials used in their manufacture. These characteristics may result in variations in texture or colour. Such variations can in no case be considered defects or damage. On the contrary, you should be aware of these variations and be able to appreciate them. We only select products of the highest quality, but natural characteristics are inherent to our products and must be accepted as part of their intrinsic appearance. The provisions of this clause shall in no way affect your rights as a consumer, nor your right to terminate the Contract."

ARTICLE 13. LIABILITY

The SELLER's liability may in no case be invoked in the event of non-performance or improper performance of contractual obligations attributable to the CUSTOMER, in particular when entering their order.

The SELLER may not be held liable, or considered to have breached these terms, for any delay or non-performance where the cause of the delay or non-performance is related to a case of force majeure as defined by the case law of French courts and tribunals.

It is further specified that the SELLER does not control the websites that are directly or indirectly linked to the WEBSITE. Accordingly, it excludes all liability for information published there. Links to third-party websites are provided for information purposes only, and no guarantee is given as to their content.

ARTICLE 14. FORCE MAJEURE

The SELLER's liability cannot be invoked if the non-performance or delay in performance of any of its obligations described in these Terms results from a case of force majeure.

There is force majeure in contractual matters when an event beyond the debtor's control, which could not reasonably have been foreseen at the time the contract was concluded and whose effects cannot be avoided by appropriate measures, prevents the debtor from performing their obligation.

If the impediment is temporary, performance of the obligation is suspended unless the resulting delay justifies termination of the contract. If the impediment is permanent, the contract is automatically terminated and the parties are released from their obligations under the conditions set out in articles 1351 and 1351-1 of the Civil Code.

Accordingly, the SELLER's liability cannot be invoked, in particular, in the event of a hacking attack, interruption of electronic communication networks, or the occurrence of any circumstance or event beyond the SELLER's control occurring after conclusion of the Terms and preventing performance under normal conditions.

It is specified that, in such a situation, the CUSTOMER cannot claim any compensation and cannot take any action against the SELLER.

In the event of one of the above-mentioned events occurring, the SELLER will endeavour to inform the CUSTOMER as soon as possible.

ARTICLE 15. PERSONAL DATA

The SELLER collects personal data concerning its CUSTOMERS on the WEBSITE, including through cookies. CUSTOMERS can disable cookies by following the instructions provided by their browser.

The data collected by the SELLER is used to process orders placed on the WEBSITE, manage the CUSTOMER's account, analyse orders and, if the CUSTOMER has expressly chosen this option, to send them marketing letters, newsletters, promotional offers and/or information about special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.

The CUSTOMER's data is kept confidential by the SELLER for the needs of the contract, its performance, and in compliance with the law.

CUSTOMERS may unsubscribe at any time by accessing their account or by clicking on the hyperlink provided for this purpose at the bottom of every offer received by email.

The data may be communicated, in whole or in part, to the SELLER's service providers involved in the order process. For commercial purposes, the SELLER may transfer the names and contact details of its CUSTOMERS to its business partners, provided that they have expressly given their prior consent when registering on the WEBSITE.

The SELLER will specifically ask CUSTOMERS whether they wish their personal data to be disclosed. CUSTOMERS may change their mind at any time by contacting the SELLER. The SELLER may also ask its CUSTOMERS whether they wish to receive marketing solicitations from its partners.

In accordance with law n° 78-17 of 6 January 1978 on information technology, files and freedoms, and with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, or GDPR), the SELLER ensures the implementation of data subjects' rights.

It is recalled that the CUSTOMER whose personal data is processed benefits from the rights of access, rectification, updating, portability and erasure of information concerning them, in accordance with the provisions of articles 39 and 40 of the amended Data Protection Act, and the provisions of articles 15, 16 and 17 of the GDPR.

In accordance with the provisions of article 38 of the amended Data Protection Act and the provisions of article 21 of the GDPR, the CUSTOMER may also, for legitimate reasons, object to the processing of data concerning them, without justification and free of charge.

The CUSTOMER may exercise these rights by sending an email to: cs@plisson1808.com or by sending a letter to 15 rue Pierre et Marie Curie, 22190 Plérin, France.

It is specified that the CUSTOMER must be able to prove their identity, either by scanning an identity document or by sending the SELLER a photocopy of their identity document.

ARTICLE 16. COMPLAINTS

The SELLER provides CUSTOMERS with a "Customer telephone service" at the following number: 0296633450 (non-premium-rate number). Any written complaint from the CUSTOMER must be sent to the following address: 15 rue Pierre et Marie Curie, 22190 Plérin, France.

ARTICLE 17. INTELLECTUAL PROPERTY

All visual and audio elements of the WEBSITE, including the underlying technology used, are protected by copyright, trademark and/or patent law.

These elements are the exclusive property of the SELLER. Any person who publishes a website and wishes to create a direct hyperlink to the WEBSITE must request the SELLER's authorization in writing.

This authorization from the SELLER will never be granted permanently. This link must be removed at the SELLER's request. Hyperlinks to the WEBSITE using techniques such as framing or in-line linking are strictly prohibited.

Any representation or reproduction, in whole or in part, of the WEBSITE and its content, by any process whatsoever, without the SELLER's prior express authorization, is prohibited and will constitute an infringement punishable under articles L.335-2 et seq. and articles L.713-1 et seq. of the Intellectual Property Code.

Acceptance of these Terms constitutes the CUSTOMER's acknowledgement of the SELLER's intellectual property rights and a commitment to respect them.

ARTICLE 18. VALIDITY OF THE GENERAL TERMS

Any change in applicable legislation or regulations, or any decision by a competent court invalidating one or more clauses of these General Terms, shall not affect the validity of these General Terms. Such a change or decision does not in any way authorize CUSTOMERS to disregard these General Terms.

Any conditions not expressly addressed herein will be governed in accordance with the practices of the business-to-consumer trade sector, for companies with their registered office in France.

Article 19. AMENDMENT OF THE GENERAL TERMS

These General Terms apply to all purchases made online on the WEBSITE, for as long as the WEBSITE is available online.

The General Terms are precisely dated and may be amended and updated by the SELLER at any time. The applicable General Terms are those in effect at the time of the order.

Amendments made to the General Terms will not apply to PRODUCTS already purchased.

Article 20. JURISDICTION AND APPLICABLE LAW

THESE GENERAL TERMS AND THE RELATIONSHIP BETWEEN THE CUSTOMER AND THE SELLER ARE GOVERNED BY FRENCH LAW.

IN THE EVENT OF A DISPUTE, ONLY THE FRENCH COURTS SHALL HAVE JURISDICTION.

However, before any recourse to an arbitrator or a state court, the Customer is invited to contact the SELLER's complaints department.

If no agreement is reached, or if the CUSTOMER shows that they have already attempted to resolve their dispute directly with the SELLER through a written complaint, an optional mediation procedure will then be proposed, conducted in a spirit of loyalty and good faith with a view to reaching an amicable agreement in the event of any dispute relating to this contract, including as to its validity.

In accordance with articles L.616-1 and R.616-1 of the Consumer Code, the company has set up a consumer mediation scheme. The mediation entity selected is: SAS CNPM - MÉDIATION - CONSOMMATION. In the event of a dispute, the customer may file their complaint on the website:

http://cnpm-mediation-consommation.eu

or by post, writing to:

CNPM - MÉDIATION - CONSOMMATION
27, avenue de la Libération – 42400 SAINT-CHAMOND

The party wishing to initiate the mediation process must first inform the other party by registered letter with acknowledgement of receipt, indicating the elements of the dispute.

If you have not managed to resolve your dispute after sending us a dated written complaint (letter or email) recalling the circumstances that gave rise to the dispute and what you are claiming, you may refer the matter to the consumer mediator designated below, if you have received a negative written response from us, or no response two months after sending your complaint.

In accordance with articles L.616-1 and R.616-1 of the Consumer Code, our company has set up a consumer mediation scheme.

The mediation entity selected is: MEDIATION CONSOMMATION DÉVELOPPEMENT/MED CONSO DEV

In the event of a dispute, you may file your complaint on its website: https://www.medconsodev.eu or by post, writing to:

MEDIATION CONSOMMATION DÉVELOPPEMENT/MED CONSO DEV
Centre d'Affaires Stéphanois SAS
IMMEUBLE L'HORIZON – ESPLANADE DE FRANCE
3, RUE J. CONSTANT MILLERET – 42000 SAINT-ÉTIENNE

IN THE EVENT MEDIATION FAILS OR IS NOT CONSIDERED, THE DISPUTE THAT COULD HAVE GIVEN RISE TO MEDIATION WILL BE REFERRED TO THE COMPETENT COURT DESIGNATED ABOVE.

ANNEX 1 — WITHDRAWAL POLICY

Right of withdrawal principle

The CUSTOMER has, in principle, the right to withdraw by returning the PRODUCT to the SELLER.

To do so, the PRODUCT must be returned without undue delay, and at the latest within fourteen (14) days following communication of the decision to withdraw, unless the SELLER offers to collect the PRODUCT itself.

Withdrawal period

In accordance with article L.221-18 of the Consumer Code, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the PRODUCT.

In the event that the CUSTOMER has ordered several PRODUCTS via a single order giving rise to several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several lots), the withdrawal period will expire fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last PRODUCT delivered.

If the CUSTOMER's order relates to several PRODUCTS and if these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last PRODUCT.

Notification of the right of withdrawal

To exercise the right of withdrawal and in accordance with article L.221-21 of the Consumer Code, the CUSTOMER must notify their decision to withdraw by means of an unambiguous statement (for example, a letter sent by post, fax or email) to: 15 rue Pierre et Marie Curie 22190 Plérin (FRANCE) or cs@plisson1808.com.

They may also use the form below:

WITHDRAWAL FORM

To the attention of: Plisson

SELLER's phone number: 0296633450

SELLER's fax number:

SELLER's email address*:

I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below:

PRODUCT reference:

Invoice number:

Order form number:

  • Ordered on [________________] / received on [________________]
  • Payment method used:
  • Name of the CUSTOMER and, where applicable, of the beneficiary of the order:
  • CUSTOMER's address:
  • Delivery address:
  • CUSTOMER's signature (except in the case of transmission by email)
  • Date

For the withdrawal period to be observed, the CUSTOMER must send their communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal

In the event of withdrawal by the CUSTOMER, the SELLER undertakes to reimburse all sums paid, including delivery costs (except for any additional costs arising, where applicable, from the CUSTOMER's choice of a delivery method other than the standard delivery method offered by the SELLER) without undue delay and, in any event, at the latest fourteen (14) days from the day on which the SELLER receives the returned PRODUCT (Article L.221-24 of the Consumer Code).

The SELLER will carry out the reimbursement using the same payment method as that used by the CUSTOMER for the initial transaction, unless the CUSTOMER expressly agrees to a different method; in any event, this reimbursement will not incur any costs for the CUSTOMER.

The SELLER is not required to reimburse additional costs if the CUSTOMER has expressly chosen a delivery method more costly than the standard delivery method offered by the SELLER.

The SELLER may defer reimbursement until receipt of the goods or until the CUSTOMER has provided proof of shipment of the goods, whichever occurs first.

Return terms

The CUSTOMER must, without undue delay and, in any event, at the latest fourteen (14) days after communicating their decision to withdraw from this contract, return the goods to: 15 rue Pierre et Marie Curie 22190 PLERIN.

This period is deemed to be observed if the CUSTOMER returns the goods before the expiry of the fourteen (14) day period.

Return costs

The CUSTOMER must bear the direct costs of returning the goods.

In the event that the weight of the PRODUCT prevents the CUSTOMER from returning this PRODUCT by post, the CUSTOMER must bear the direct costs of returning the goods.

Condition of the returned goods

The PRODUCT must be returned in accordance with the SELLER's instructions and must include, in particular, all accessories delivered with it.

The CUSTOMER shall only be liable for any diminished value of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of this PRODUCT. The returned item(s) must be new, unused and in their original packaging, perfectly intact, with a copy of the invoice or shipping notice.

Exclusions from the right of withdrawal

The right of withdrawal is excluded in the following cases:

  • Supply of goods or services whose price depends on fluctuations in the financial market
  • Supply of goods made to the CUSTOMER's specifications or clearly personalised
  • Supply of goods liable to deteriorate or expire rapidly
  • Supply of sealed audio or video recordings or sealed software that have been unsealed after delivery
  • Newspaper, periodical, magazine (except for subscription contracts)
  • Provision of accommodation services other than for residential purposes, transport of goods, car rental, catering or services related to leisure activities if the offer provides for a specific date or period of performance
  • Supply of goods which, by their nature, are inseparably mixed with other items
  • Supply of sealed goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the CUSTOMER after DELIVERY
  • The supply of alcoholic beverages whose price was agreed at the time of conclusion of the sales contract, whose delivery can only take place after 30 days, and whose actual value depends on fluctuations in the market beyond the SELLER's control
  • Supply of digital content not supplied on a tangible medium if performance has begun with the consumer's prior express consent, who has also acknowledged that they will thereby lose their right of withdrawal
  • Contracts concluded during a public auction

ANNEX 2 — DELIVERY POLICY

Delivery area

The PRODUCTS offered can only be delivered within the TERRITORY.

It is not possible to place an order for any delivery address located outside this TERRITORY.

PRODUCTS are shipped to the delivery address(es) indicated by the CUSTOMER during the order process.

Shipping time

The times required to prepare an order and then issue the invoice, before shipping PRODUCTS in stock, are stated on the WEBSITE. These times do not include weekends or public holidays.

An email will automatically be sent to the CUSTOMER when the PRODUCTS are shipped, provided that the email address given in the registration form is correct.

Delivery times & costs

During the order process, the SELLER informs the CUSTOMER of the possible shipping times and methods for the PRODUCTS purchased.

Shipping costs are calculated based on the delivery method.

The amount of these costs will be owed by the CUSTOMER in addition to the price of the PRODUCTS purchased.

Details of delivery times and costs are provided on the WEBSITE.

In the absence of any indication or agreement as to the delivery date, the SELLER delivers the PRODUCT without undue delay and no later than thirty (30) days after conclusion of the contract (Article L.216-1 of the Consumer Code).

DELIVERY terms

The parcel will be handed to the CUSTOMER against signature and on presentation of identification.

In the event of absence, a notice of delivery attempt will be left for the CUSTOMER, allowing them to collect their parcel from their post office.

DELIVERY problems

The CUSTOMER is informed of the delivery date set when they choose the carrier, at the end of the online order process, before confirming the order.

It is specified that deliveries will be made within a maximum of thirty (30) days. Failing this, the CUSTOMER must give the SELLER formal notice to deliver within a reasonable time and, in the event of non-delivery within this time, may terminate the contract.

The SELLER will reimburse the CUSTOMER, without undue delay from receipt of the termination letter, the total amount paid for the PRODUCTS, including taxes and delivery costs, using the same payment method as that used by the CUSTOMER to purchase the PRODUCTS.

The SELLER is responsible until delivery of the PRODUCT to the CUSTOMER. It is recalled that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss noted upon delivery. Any action arising from latent defects must be brought by the CUSTOMER within two (2) years of discovery of the defect (First paragraph of article 1648 of the Civil Code).

Parcel not collected from a pickup point

In the event of delivery to a pickup point, the CUSTOMER undertakes to collect their parcel within the time allowed by the carrier.

1. Reshipment

In the event the parcel is not collected within the time allowed, and at the CUSTOMER's request, a new shipment may be made, provided the CUSTOMER first contacts customer service. This new shipment will result in delivery costs being invoiced, payable by the CUSTOMER, at the rates in effect.

2. No contact from the CUSTOMER

If the CUSTOMER does not make contact before the parcel is returned to the SELLER, the order will be refunded to the payment method used at the time of purchase, minus: the initial, non-refundable delivery costs; where the initial delivery was offered free of charge, the amount of the delivery costs normally applicable; and a flat processing fee of €5, corresponding to the costs of managing and processing the return.

These costs correspond to the costs actually incurred by the SELLER and do not constitute a penalty.

Justification of the flat processing fee (€5)

The flat processing fee of €5 corresponds to the actual costs incurred by the SELLER when a parcel is returned without the CUSTOMER having made prior contact. This fee in no way constitutes a penalty and is strictly proportionate to the expenses incurred by the SELLER in managing the return.

It includes in particular:

  • Return costs charged by the carrier: when the parcel is not collected from the pickup point, it is automatically returned, and the carrier charges for the outbound and return journey.
  • Administrative and logistical processing: receiving the parcel, checking the condition of the product, restocking it or preparing the refund by the after-sales service.
  • Banking fees related to the refund: each refund transaction results in real banking fees for the SELLER.

The flat amount of €5 was set to remain below the actual cost of these operations while remaining transparent for the CUSTOMER. It is therefore fully justified and compliant with the Consumer Code.

3. Exclusions

This provision does not apply when the CUSTOMER has contacted customer service before the parcel is returned in order to report a problem or seek a solution.